Server Down Errors

Hi Team,

We are observing three servers down errors in the monitoring tab.

Kindly assist us to resolve the issue.

Regards,
Mithunassri B.

Hey,

Below is a link that has some troubleshooting steps which will help you in dealing with this logs are not displayed on console

Thanks,
Manish

Hey there,

Are you able to see graphs on the health page of each components? :thinking:

Here is what you can do:

  • Hover on the Administration icon on the left sidebar of the Home screen, from the option displayed select Manage Components , the following screen will be displayed.

image.png

  • Click the Component name to view the Health page of that particular Component.
  • Check if graphs are visible
  • Check if any service is stopped by visiting the Manage icon displayed in the top right corner of the component Health screen.
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Hi Riccardo,

The health of the component and graphs are visible as mentioned
Services are also active but still we could see the correlation server, report server and query server down errors.

Regards,
Mithunassri B.

Hey,

The above errors indicate that something is broken at the service level, see the below link this may help you to resolve these errors.

https://docs.dnif.it/docs/troubleshooting-search

Thanks,
Manish

@Mithunassri

This issue is related to the one posted by you here → Observing Error While Searching - #4 by Blackbird2Raven

Both are related so let’s keep an update on one thread itself for simplicity, clarity and avoid confusion.

Thanks,

1 Like