Unable to activate DNIF PICO component

psurvase · February 24, 2022, 2:28am

We have installed Pico and while trying to activate it is showing “NO Data” for Primary Adaptor. Due to this we are unable to activate Pico component.

Console and Pico both are in 9.1 version.

psurvase · February 24, 2022, 2:31am

psurvase · March 2, 2022, 12:27pm

Hello Team,

We are waiting for your update on this. Please look into this and help us resolve the issue

psurvase · March 17, 2022, 10:43am

Hello Team,

Can we have update on this?

Luffy · March 25, 2022, 9:36am

Hello,
Have you met all the prerequisites before installing pico? You can find the prerequisites in the below document.
https://docs.dnif.it/docs/before-you-begin
Regards,
Luffy

psurvase · March 28, 2022, 6:08am

Hello Luffy,

We have checked and all prerequisites are meeting for installed PICO. Could you please suggest other solution for this.

Regards,
Prapti

Luffy · March 28, 2022, 9:00am

Hello,

You can check connectivity from the pico server to the core server telnet on the below ports.
$ telnet <core_ip> 1443
$ telnet <core_ip> 8765
$ telnet <core_ip> 8086
And also check connectivity from pico to adapter on port 7426.
$ telnet <adapter_ip> 7426

Regards,
Luffy

psurvase · March 28, 2022, 9:45am

Hello,

We have checked the connectivity between the components and it seems fine. Attached snapshot for your reference

Regards,
Prapti
MicrosoftTeams-image

psurvase · March 29, 2022, 5:07am

Hello

Awaiting your response.

Regards,
Prapti

psurvase · March 30, 2022, 5:17am

Hello Luffy,

Please look into this and help us to resolve the issue

Regards,
Prapti

psurvase · March 31, 2022, 5:17am

Hello Luffy,

Did you get any chance to look into this

Regards,
Prapti

Rubeus_Hagrid · March 31, 2022, 7:18am

Hi @psurvase,

Is your Adapter active on the Manage Components page?
If yes, then are there any Notable Events or any Connectors in the stop state on the Adapter page?

Regards,
Rubeus Hagrid

psurvase · March 31, 2022, 9:26am

Hello Team,

Adapter is in active state. Also there are no notable events and connectors in stop state. Attached snapshot for your reference

Regards,
Prapti

psurvase · March 31, 2022, 9:27am

Also please find below snapshot

Regards,
Prapti

Rubeus_Hagrid · March 31, 2022, 10:11am

Hi @psurvase,

Can you share the snapshot of the container logs and install.log file

psurvase · March 31, 2022, 1:07pm

Hi,

Could you please help us with the path of container and install.log files and do we need to provide this for console or pico?

Regards,
Prapti

psurvase · April 1, 2022, 4:57am

Hi Team,

Awaiting your response

Regards,
Prapti

psurvase · April 4, 2022, 5:40pm

Hello Team,

Please update on this

Regards,
Prapti

psurvase · April 6, 2022, 2:35am

Hello Team,

Did you get any chance to look into this?

Regards,
Prapti

Rubeus_Hagrid · April 7, 2022, 7:13am

Hi @psurvase ,
The path for PC install.log is: /DNIF/install.log
For docker container logs go to the path /DNIF/PICO/ and execute the below command:
docker-compose logs >> containerlogs.txt
and share the containerlogs.txt file.